Return & Refund Policy

This Return & Refund Policy applies to purchases made through nopdodf.shop.

Store: nopdodf.shop
Website: https://nopdodf.shop
Email: KalscheuerMajcher@gmail.com
Business address: 94 Albert Square, London, E15 1HH, United Kingdom

This policy operates subject to applicable United Kingdom consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Nothing in this policy limits or excludes any statutory right or remedy that cannot lawfully be limited or excluded.

1. Change-of-Mind Cancellation Right

If you are a consumer purchasing goods online, you normally have the right to cancel an eligible order without giving a reason.

The cancellation period ends 14 days after the day on which you, or a person nominated by you other than the delivery carrier, receives the goods.

If one order contains multiple goods delivered separately, the cancellation period ends 14 days after the day on which the final item is received.

To exercise the right to cancel, you must send a clear cancellation request before the cancellation period expires.

Send cancellation requests to:

KalscheuerMajcher@gmail.com

The email should identify the relevant order and the goods being cancelled. To help us process the request efficiently, include your full name, order number, email address used at checkout, delivery postcode, the goods being cancelled and the date the goods were received.

You do not need to provide a reason for cancelling an eligible order.

2. Returning Cancelled Goods

After notifying us that you are cancelling an order, you must return the goods no later than 14 days after the day on which you informed us of the cancellation.

Contact KalscheuerMajcher@gmail.com before returning any product. We will provide the appropriate return instructions and return destination for the order.

The business address stated in this policy is not automatically the return address.

Do not return goods to the business address or the address printed on the original shipping label unless we specifically instruct you to do so. The original shipping location may belong to a delivery carrier, supplier or fulfilment facility that is not authorised to process customer returns.

3. Condition of Returned Goods

You may inspect goods in the same way that you would reasonably inspect them in a physical shop.

You are responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Where reasonably possible, returned products should include their original packaging, labels, accessories and documentation.

Missing or damaged packaging alone will not automatically remove a statutory cancellation right. However, excessive handling, use or damage may result in a lawful deduction from the refund to reflect the reduction in value.

4. Return Shipping Costs

For a valid change-of-mind return, the customer is responsible for the direct cost of returning the goods unless nopdodf.shop agrees otherwise in writing.

If goods are faulty, damaged on arrival, misdescribed, incorrect or otherwise fail to conform to the contract, nopdodf.shop will bear the reasonable and necessary return cost.

We recommend using a tracked return service and retaining proof of postage until the return and refund have been completed.

5. Refunds Following Cancellation

When a valid cancellation applies, we will refund:

• The price paid for the returned goods

• The standard outbound delivery charge, if one was paid

nopdodf.shop provides free standard shipping on every order, so there will normally be no outbound standard delivery charge to refund.

If the customer voluntarily selected a more expensive premium delivery service, any amount above the cost of the least expensive standard delivery option does not have to be refunded, except where required by law.

We may withhold the refund until we receive the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first.

The refund will be issued without undue delay and no later than 14 days after the relevant return requirement has been satisfied.

Refunds will normally be issued to the original payment method unless the customer expressly agrees to another method.

nopdodf.shop does not charge a refund administration fee or restocking fee.

The time required for a refunded amount to appear in the customer’s account may depend on the bank, card issuer or payment provider.

6. Exceptions to the Change-of-Mind Right

The statutory change-of-mind cancellation right may not apply to:

• Goods made to the customer’s specifications

• Clearly personalised goods

• Goods liable to deteriorate or expire rapidly

• Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been broken

• Sealed audio, video or computer software products after unsealing

• Goods that become inseparably mixed with other items after delivery

• Other products legally excluded from the cancellation right

An exception will be applied only where permitted by law.

These exceptions do not remove a customer’s rights where goods are faulty, damaged, misdescribed or not fit for purpose.

7. Faulty, Damaged or Misdescribed Goods

Under the Consumer Rights Act 2015, goods must be:

• Of satisfactory quality

• Fit for their intended or disclosed purpose

• As described

• Supplied in accordance with the contract

If goods do not meet these requirements, the customer may have a short-term legal right to reject them within 30 days after delivery and receive a refund.

After the initial 30-day period, the customer may be entitled to a repair or replacement.

If repair or replacement is impossible, disproportionate, unsuccessful or not completed within a reasonable time and without significant inconvenience, the customer may be entitled to a price reduction or final right to reject, subject to applicable law.

To report a problem, email KalscheuerMajcher@gmail.com and provide:

• The order number

• A description of the problem

• Clear photographs or video showing the issue, where reasonably possible

• Photographs of the packaging if the goods arrived damaged

We recommend reporting visible transit damage promptly so that we can investigate it with the delivery carrier. A delay in reporting will not automatically remove any statutory right.

8. Incorrect or Missing Items

If you receive an incorrect item or part of your order is missing, contact KalscheuerMajcher@gmail.com as soon as reasonably possible.

We will investigate and, where appropriate, arrange a replacement, completion of the order or refund without charging an additional standard delivery fee.

9. Exchanges

Direct exchanges are not guaranteed because product availability can change.

If you require a different product, size, colour or version, contact KalscheuerMajcher@gmail.com.

We will confirm whether an exchange can be arranged. If an exchange is unavailable, you may return the original item in accordance with this policy and place a new order.

10. Cancelling Before Dispatch

If you wish to cancel an order before dispatch, contact KalscheuerMajcher@gmail.com immediately.

We will make reasonable efforts to stop the order. However, fulfilment may begin shortly after an order is confirmed.

If the parcel has already been dispatched, you may exercise any applicable post-delivery cancellation rights.

11. Payment Disputes

Please contact us before starting a payment dispute so that we have an opportunity to investigate and resolve the problem.

This request does not prevent a customer from contacting a payment provider, card issuer, bank or consumer protection organisation or from exercising any legal right.

12. Contact

Questions concerning returns, refunds, exchanges or cancellations should be sent to:

nopdodf.shop
Website: https://nopdodf.shop
Email: KalscheuerMajcher@gmail.com
Address: 94 Albert Square, London, E15 1HH, United Kingdom

Last updated: 6 October 2026